We’re passionate about revolutionising the way marketers make email campaigns, and we want you to help us.
Taxi for Email is a workflow platform that helps marketers build on-brand email campaigns from intelligent templates using our world class email editor, and then export to their sending platform of choice.
About this role
Providing the best experience possible for our customers is a vital part of the smooth and efficient running of our platform. Our Support & QA Specialists provide help to our users via chat and email, and help avoid issues arising by checking new platform features and templates.
Your week as our Support & QA Specialist will look like this:
Effectively answering users’ questions and managing any escalation to the relevant teams
Contributing to our Knowledge Base
Stress testing master templates in the Taxi email editor before they’re handed over to the client
Testing new features and working with our product team to refine the user experience
General day to day testing of the tool and reporting bugs/inconsistencies
Investigation of customer bug reports to find replicable sequence to demonstrate bugs
Adhere to QA checklists
The ideal candidate will have a keen interest in technology and testing, willingness and ability to learn new skills, excellent attention to detail, and be self motivated.
Ideally you'll have 1+ years experience in a digital marketing, support, QA or testing environment.
Your essential skills
Excellent and clear communication
Attention to detail
Demonstrable ability to learn new skills
Good chat and email etiquette
Being self motivated
Ability to handle multiple support queries
Plus if you have experience in these, that’s a bonus
Experience using an email sending platform
Knowledge of the email marketing industry
This role is based in our studio in Bethnal Green, London.
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